This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network — all to ensure the water reaching our customers’ taps is clean, safe, and of the highest standard.
If you want a role where your work genuinely matters and your contribution is felt across entire communities, this is your chance to make a real difference.
What you’ll be doing as a Customer Water Quality Officer
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Woodford – E17 4AE
Working Hours: 38 hours a week – 8am – 4pm on normal days, 8am – 5.15pm on a rostered day plus any call outs, 8am – 3.15pm at weekends plus any call outs
What you should bring to the role
- We need someone who’s done a bit of driving and is confident in a medium‑sized vehicle in busy areas with high volume of traffic.
- You will have a customer‑facing experience, and you will need to be comfortable visiting domestic houses and businesses.
- You must have a clean manual driving licence.
- Good at planning your routes, are organised and happy to set up your day and work by yourself.
- It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave – 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
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