Service Controller / Coordinator

Service Controller/Coordinator

Location: Heathrow

Salary: £35-40k

Responsibilities

• Coordinate equipment from all departments and ensure all items are checked out onto the correct job before loading.
• Provide strong customer service, support and account management for major customers at airports.
• Liaise with the Equipment Departments, Account Management team and end customers to ensure all requests and requirements are facilitated in a timely and accurate manner.
• Ensure vehicles are loaded completely, safely and securely, maximising loading bay availability and avoiding customer complaints.
• Collaborate with the Equipment Control Manager and Shift Leaders to understand current workflow, work priority and dispatch deadlines.
• Verify that sub hires are properly checked, accounted for and scanned onto the correct job.
• Maintain strong attention to detail, inspecting equipment thoroughly and checking it out following correct procedures.
• Guarantee all items leaving the premises are scanned to the correct job number.
• When a job or job part is cancelled, return equipment to the relevant department and notify the appropriate parties, ensuring it is placed back correctly.

Qualifications

• IT literacy with proficiency in Microsoft Word and Excel.
• Ability to learn and use a stock control inventory system.
• Competent communication with internal and external clients, receiving instructions and providing advice.
• Strong interpersonal skills and ability to build working relationships with colleagues.
• Capacity to work under pressure and meet challenging deadlines.
• Self‑motivated and organised, able to plan workload and manage multiple jobs simultaneously.
• Experience with stock control systems is an advantage.

Benefits

• Referral scheme – successful referees may receive £250 (T&Cs apply).

Equality and Employment

Proactive Technical Recruitment and Proactive Global are committed to equality in the workplace and are equal opportunity employers. Proactive Global is acting as an Employment Business in relation to this vacancy.

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