Position: Reverse Flow Logistics Administrator
Location: Chertsey
Salary: 12 Months Mat Cover
Duration: Ongoing
Hours: Monday-Friday, 9am-5:30pm
Overview
As a Reverse Flow Logistics Administrator, you will be responsible for executing reverse logistics return processing and supporting administrative tasks across UK and Ireland operations. This role involves liaising with both internal teams and external customers to ensure returns are processed in line with company policy, from initial collection through to warehouse acceptance or rejection. You will also work closely with the Finance team to support credit and debit processes related to returns.
Responsibilities
- Raise technical return collections for retail customers via internal systems
- Ensure all returns are processed in line with company return policies and guidelines
- Coordinate and liaise with logistics service providers (LSPs) and retailers to organise collections
- Monitor returns through to completion, including warehouse acceptance or rejection
- Resolve discrepancies between warehouse, logistics providers and customers
- Manage customer accounts to ensure accurate processing of credits and debits
- Work closely with the Finance team to resolve return‑related queries
- Investigate and resolve proof of delivery (POD) queries for rejected stock
- Raise commercial returns for failed deliveries and logistics errors
- Support return lead time management and process improvements
- Build and maintain strong relationships with key internal and external stakeholders
Key competencies
- Strong communication skills for both internal teams and external customer interaction
- Highly organised with excellent attention to detail
- Customer service focused with the ability to manage queries effectively
- A proactive and motivated approach to work
- Team player with strong collaboration skills
- Good cultural awareness when working across different regions
- Ability to manage multiple tasks and prioritise workload under pressure
Benefits
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto‑enrolment and pension contribution from 12 weeks.
- Subsidised staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)
Equal Opportunities
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.
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