Spanish & English Speaking Sales & Customer Service Advisor

Spanish & English Speaking Sales & Customer Service Advisor

Overview

We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.

Location: Hybrid – Canary Wharf, London (3 days in office)

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: 40 hours per week, between the hours of 8am – 7pm Monday – Friday and 8am-6pm Saturday

Training: Fully office‑based

Key Responsibilities

• Convert inbound calls into confirmed holiday bookings
• Conduct needs‑based conversations to recommend tailored travel packages
• Maximise revenue through upselling and cross‑selling
• Manage booking amendments, cancellations and confirmations
• Follow up on leads and support outbound activity during peak periods
• Maintain accurate customer records and follow internal procedures

What You’ll Bring

• Fluent Spanish and English
• Strong commercial awareness and confidence in closing deals
• Excellent communication and rapport‑building skills
• Resilience, professionalism and a results‑driven mindset
• Ability to multitask across calls, systems and admin
• Experience in travel, tourism or hospitality is an advantage
• Understanding of call centre KPIs and performance culture

What’s on Offer

• Excellent training and induction programme
• Modern, recently built premises with staff facilities
• Corporate discounts (gym, restaurants, bars, hairdressing and more)
• Smart‑casual dress code
• Charity and fundraising events
• Incentives, prizes and performance rewards

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