CPA Coordinator / Ward Clerk

Company: NHS Business Services Authority
Apply for the CPA Coordinator / Ward Clerk
Location: Hertford
Job Description:

Job Summary

We are looking for a Band 4 CPA Coordinator / Ward Clerk to support the team in providing professional secretarial and administrative services, lead within the admin team for Data Quality, and administer Care Programme Approach meetings. The role involves general ward clerk duties, working closely with the Team Leader and Consultants. Excellent IT skills and the ability to communicate effectively with a range of professionals are essential.

Main duties of the job

Based at Seward Lodge, an assessment and treatment unit for older people with dementia, the successful candidate will:

  • Take the lead in administering Care Programme Approach meetings
  • Carry out general ward clerk duties
  • Use initiative and work under both direct and indirect supervision
  • Apply your knowledge of health and safety and digest requirements of the NHS Knowledge and Skills Framework
  • Co‑ordinate appointments, diary management, transcribe formal minutes of meetings, and supervise and train others
  • Adapt to change and manage workload in a changing environment

Qualifications and Experience

Essential

  • RSA III/NVQ Level 3 or equivalent
  • Trained in intermediate level software packages (Word, Excel, PowerPoint)
  • Advanced keyboard skills
  • Good working knowledge of email and internet
  • ECDL qualification or equivalent
  • Proficient diary management
  • Experience transcribing formal minutes of meetings
  • Experience supervising and training others
  • Ability to organise and plan complex events and prioritise workload

Desirable

  • Proficient knowledge of PARIS
  • Advanced secretarial skills such as audio and shorthand
  • Experience in a mental health environment or NHS

Details

Reference number: 367-SS-10118-AJob location: Seward Lodge, Lilbourne Drive, Hertford, SG13 7HLBand: 4Salary: £29,812 to £32,715 per annum pro rata (+5% HCAS included)Contract: PermanentWorking pattern: Full‑time

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Posted: June 4th, 2026