What You’ll Be Doing
Supports the team to represent the brand with their personal styling, grooming standards,
demeanor and overall appearance
Educates the team on our brand identity and ways of working
Supports the team through change
Works well under pressure
Ensures the team understand and conduct themselves in line with our brand values
Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
Communicates relevant company news to the team
Ensures the team build and nurture customer relationships, creating a loyal customer base
Helps the team keep up to date with all product, fabrics, design direction, latest trends to
inspire and style outfits to suit the customers
Understands store targets, budgets and KPI levers
Motivates and helps the team to deliver personal sales targets and KPI’s
Meets deadlines by planning, prioritising and effective delegating
Takes responsibility for the results in their department
Ensures all team members understand what is required of them in their role and the impact
they have on the business
Ensures the team adhere to all company policies and procedures
Ensures the store is opened and closed safely and efficiently
Deploys the team effectively across the store to complete required tasks and meet
deadlines
Adapt their communication style for individuals
Provides clarity when providing instructions or giving direction
Recognises achievements, gives praise as well as constructive feedback to improve
performance
Resolves any performance issues within the team and takes appropriate action i.e. using
ROC’s
Completes training and regular performance conversations, setting clear goals…