Customer Service AdvisorColeshill | Full-Time | Free ParkingAre you an experienced Customer Service Advisor looking for your next opportunity?We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.
The RoleAs a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:
- Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
- Resolving customer complaints and providing effective solutions
- Updating and maintaining customer records using internal CRM systems
- Working with Microsoft Excel to manage and update customer information
- Delivering a professional and positive customer experience at all times
About YouTo be successful in this role, you will have:
- Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment
- Excellent communication and interpersonal skills
- Good IT skills, including Microsoft Office and data entry systems
- Strong attention to detail and problem-solving abilities
- A positive, enthusiastic, and customer-focused approach
- A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport
Hours & Pay
- Monday to Friday
- 7.5-hour shifts between 7:00am and 6:00pm
- £12.74 per hour, increasing to £12.87 per hour after 12 weeks
Benefits
- 30 days annual leave (pro rata)
- Free on-site parking
- Employee recognition schemes and monthly incentives
- Modern office environment with excellent facilities
- Regular social events, competitions, and team engagement activities
- No working on Christmas Day, Boxing Day, or New Year’s Day
If you’re passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we’d love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 or Gabriele.Strazdauskaite@pertemps.co.uk!
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