Team Member

Pret A Manger – Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key Responsibilities

• Maintain good relationships with all of the shop’s team.
• Take on jobs to balance workload across team.
• Work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
• Work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• Have a good knowledge of Pret standards in all areas of the shop.
• Understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: Be an “Ace in Place” within your shop team and act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• Always follow the 6 Key Points of Service.
• Serve customers efficiently, politely and quickly in an engaging manner.
• Take the time to respond to customers’ needs, delivering outstanding and amazing service.
• Complete FS to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• Bust queues through speed of service and calling to customers.
• Wear a clean and immaculate uniform at all times whilst on shift.
• Ensure products are presented in bags or on trays according to Pret standards.
• TM Star: Consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• Create delicious food according to Pret standards in an efficient, safe environment.
• Always follow the 6 Key Points of Production.
• Ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• Complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test.
• Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• Inform the shop management team of any safety concerns immediately.
• Ensure I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• Immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• Complete and pass all TM and TM* training in a timely manner.
• Adhere to financial standards on tills.
• TM Star: Consistently have high performance in bench productivity while maintaining good MTS quality.

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