Account Director

Shift Pattern: Monday to Friday

Responsibilities

• Lead by example, delivering excellent service through the OCS approach and building strong client relationships based on trust, integrity, open communication and commitment delivery.
• Own P&L performance and monthly results, ensuring profitable operational delivery in line with agreed budgets by driving efficiencies, cost control and innovation.
• Oversee operational delivery across Waste, Cleaning, Periodics, Pest Control, Washroom & Associated Services.
• Pushing the boundaries of service excellence through the development and improvement of services.
• Oversee all strategic and account development plans for all contracts within the area.
• Attract and retain the best talent, ensuring robust succession and development plans across the business unit.
• Produce monthly internal and external reports as required.
• Collaborate with sales and commercial teams to drive new business development opportunities, deliver new profitable contracts and share best practice.
• Grow existing contracts into new service delivery opportunities across the sector and the wider OCS business.
• Actively support the development of the business unit strategy, demonstrating commercial and strategic awareness and focus.
• Maintain a structured approach, intelligence, enthusiasm and an open, collaborative style.

Qualifications

• Hold an appropriate Health & Safety qualification, e.g., IOSH or NEBOSH Certification.
• Member of relevant professional bodies – desirable.
• IT literate – proficiency in all MS Office software essential.
• Knowledge of other soft services and experience in delivery, especially in high‑end Front of House service and specialist/periodic cleaning activities – preferred.
• Minimum of 5 years’ management experience of complex building and business support services in the FM industry.
• Evidence of hands‑on operational experience and a track record of successful client relationships.
• Self‑motivated, outcome‑focused with effective interpersonal skills and the ability to communicate at all levels.
• Highly organised, able to prioritise workload and delegate effectively to direct reports.
• Ability to mentor and develop subordinates, counsell and coach as necessary.
• Excellent P&L management skills.

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