Receptionist/Administrator (Tadpole Surgery) 37 hours per week
Westrop MedicalPractice are seeking an enthusiastic and energetic individual to fulfill a rolewithin our expanding busy reception team at Tadpole Surgery. This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfill a role in supporting and navigating patients to the most appropriate care for their needs.
This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.
Main duties of the job
Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls and back office admin. A caring, friendly and diplomatic disposition is a must.
We offer NHS pension scheme as well as providing a supportive environment, and in return the post holder will be vital to our practice success.
Job responsibilities
RECEPTIONIST/ADMINISTRATOR TADPOLE SURGERY
We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.
RESPONSIBLE TO: Operations Manager.
SPECIAL REQUIREMENTS OF THE JOB
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.
Be able to work additional and flexible hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Booking and updating appointments
- Dealing with incoming calls from patients, doctors and hospital departments.
- Liaising with patients, doctors and hospital departments.
- Administrative support to the Practice as appropriate.
The successful candidate should preferably have:
- Good working knowledge of Microsoft Office packages
- High attention to detail
- Good interpersonal skills
- Flexible approach
- Team player with ability to work without direct supervision
- Relevant qualification would be beneficial however not essential.
37 hours per week.
Person Specification
Experience
- Experience of:
- Face to face customer service
- Telephone call handling
- Using computer systems
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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