ONE LUXE SOLO COUNTER MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
- Deliver a world class Luxury Service Experience: ensure through coaching & feedback that the team delivers exceptional customer service throughout all brands and touchpoints.
- Embody Brand Excellence: act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: confidently demonstrate products, immerse customers in the brands history, and offer tailored product knowledge, tips, and techniques.
- Foster Omni Experiences: inform new and existing customers about upcoming in-store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social media platforms.
Driving Retail Performance
- Exceeding Sales Targets: develop and execute retail plans to achieve and surpass the store’s targets and KPIs, driving long-term growth and profitability.
- Creating Engaging Events: develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands.
- Driving Innovation and New Business: generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
- Cultivating Client Loyalty: implement strategies to build and maintain a loyal VIP customer base, fostering repeat business.
People Management and Development
- Talent Acquisition: lead the recruitment and selection process for Beauty Advisors, attracting top talent.
- Team Onboarding and Training: lead onboarding for new team members, providing comprehensive training and continuous development.
- Performance Monitoring and Feedback: provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
- Performance Management: track team performance and implement strategies to address underperformance.
- Employee Relations: resolve HR issues within the team, ensuring a positive work environment.
Operational Excellence
- Maintaining Counter Standards: ensure all Brand VM guidelines are implemented and uphold the highest standards of hygiene and housekeeping.
- Teamwork and Training: participate in team efforts and complete all required training programs to maintain updated product knowledge.
- Administrative Responsibilities: diligently complete daily and weekly administrative tasks using designated platforms.
Stock & Operations
Ensure adequate stock levels are maintained and a good level of stock in trade of top performing SKU, as well as tester & PLV management.
Deliverables/Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged high-performance team
- Development of team
Key Skills
- Retail acumen
- People management
- Stakeholder management
- Coaching
- Operational skills & management
Key Stakeholders
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal
- Competitive Compensation: earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: enjoy access to an incredible selection of products from over 35 L’Oréal brands at the staff shop.
- Generous Time Off: recharge with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: access discounted dental insurance and additional support resources for mental health and financial well-being.
- Referral Bonus Program: earn bonuses by referring talented individuals to join the team.
- Sustainability Initiatives: support L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
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