Customer Service Representative

Customer Service RepresentativePremex Services Bolton Permanent Jun 10, 2025

Join Our Dynamic Technician Support Team in Bolton as a Customer Representative!

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, we have the perfect opportunity for you!

What We Offer:

• Annual Leave:22 days + bank holidays, increasing with service.
• Birthday Leave:Enjoy your special day off.
• Employee Assistance and Wellbeing:Access to support and resources for your wellbeing.
• Holiday Scheme:Buy and sell up to an extra week of holiday.
• Additional Benefits:Discounts on dining out, entertainment, memberships, and more.

Key Responsibilities:

• Be the Voice of Our Company:Handle inbound and outbound calls with professionalism and a positive attitude.
• Achieve Your Goals:Consistently meet Key Performance Indicators (KPIs) and celebrate your achievements.
• Deliver Excellence:Adhere to internal and external customer Service Level Agreements (SLAs) and strive to exceed expectations.
• Build Strong Relationships:Provide outstanding customer service and foster lasting connections with our clients.
• Problem-Solve Effectively:Address initial complaints and escalate when necessary, turning challenges into opportunities.
• Stay Organised:Manage incoming correspondence via letters and emails with precision.
• Ensure Accuracy:Maintain accurate data entry and allocate work to field agents efficiently.
• Collaborate Seamlessly:Manage client accounts and coordinate with the Field Force to ensure smooth operations.
• Communicate Clearly:Produce high-quality written communication for both internal and external use.
• Follow Standards:Operate in accordance with ISO Quality & Security Systems and company policies, including GDPR, Health & Safety, and Social Media guidelines.
• Stay on Top of Tasks:Perform diary/chase reviews and meet required standards in service and quality audits.
• Be Adaptable:Undertake any other duties as assigned by management.

Skills Required:

• Excellent Communicator:Strong internal communication and IT knowledge.
• Customer Service Expert:Exceptional customer service and organisational skills.
• Detail-Oriented:Proficiency in data entry and understanding written communication.
• Telephone Professional:Professional telephone manner and problem-solving abilities.
• Skilled Writer:Competence in letter writing and process knowledge.
• Time Management:Effective time management and ability to handle initial complaints.
• Versatile:Experience in inspector/client communication, investigation, and finance.

Qualifications:

• GCSE grade C and above, NVQ 1 or 2, or equivalent.

Experience:

• Previous experience in administration and office environments.

Personal Qualities:

• Punctual:Always on time and well-presented.
• Team Player:Works well with others and maintains a positive attitude.
• Self-Improver:Commitment to self-development and continuous improvement.

Why Join Us?

• Supportive Team:Be part of a dynamic Technician Support team that values your contributions.
• Career Growth:Opportunities for career growth and development.
• Professional Environment:Work in a professional environment that appreciates your hard work.

If you’re ready to take your career to the next level and make a difference, apply now and join our Technician Support team in Bolton!

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