Customer Insight Call Interviewer
Beeston, Nottingham. Full-time (37.5 hours) £24,785 – £25,720. For part-time job share offers, salary will be pro‑rated.
This role
We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part‑time positions if suitable.
Responsibilities
As a Customer Insight Call Interviewer, you will engage with customers across several communication channels to gather feedback on the services provided by MTVH. You will create an impartial environment that encourages customers to share their thoughts openly and instill confidence that their feedback will drive improvements to our services.
You will play a key role in enhancing the overall customer experience and fostering a culture of continuous improvement, manage your own workload, and utilise key customer response times to maximise survey response rates, enabling the team to meet target requirements.
What you’ll need to succeed
- Able to cultivate trust with customers and create an open and honest environment where they can share their experiences and feedback
- Provide excellent customer support and handle challenging situations effectively
- Self‑motivate and take ownership of achieving team objectives and targets
- Be a real team player with a can‑do attitude
- Strong interpersonal skills to establish credibility and build relationships with colleagues and customers quickly
- Excellent communication, keeping the complicated simple and adjusting delivery style accordingly
- Prioritise tasks while remaining supportive of changing demands
- Desirable to have GCSE English/Maths or equivalent
- Speak and write English clearly and correctly
- Good level of computer literacy, including proficiency in office applications and web‑based browsers
- Exceptional record‑keeping skills and strong attention to detail
- Identify cases that require additional support, ongoing management and appropriate escalation
Key dates
In‑person interviews will be scheduled for week commencing Monday 08 June.
Phone: (phone number removed) Email: (url removed)
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