Role: Medical Receptionist
Location: SpaMedica Carlisle, Minerva House, Port Road, Carlisle, CA2 7AF
This role will be based within our Carlisle Hospital cluster, which involves working across multiple sites across the region. Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM
Salary: £24,852 per year
At SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a Medical Receptionist you will support our values of safety, integrity, kindness and transparency embedded in our day‑to‑day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as “Good” or “Outstanding”.
Responsibilities
- Ensure that all visitors and telephone callers are greeted professionally
- Register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information
- Make appointments for patients while applying an understanding of patient confidentiality and attention to detail
- Manage reception responsibilities for each clinic
- Handle all administration tasks effectively
- Provide excellent customer care to all patients
SpaMedica benefits
- 22 days holiday (increasing with length of service) + Bank Holidays
- Discretionary performance bonuses awarded twice a year
- Company performance bonus
- Personal performance bonus
- Enhanced maternity & adoption pay
- Free flu vaccinations and DBS
- Reimbursement for eye tests and glasses (up to £75)
- Eligibility for Bluelight card
- Continuous training and development (apprenticeships, internal development programmes)
- Recommend a Friend Scheme (£350 reward for both)
- Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedicaMe platform
We may close this vacancy early if we receive a sufficient number of applications or successfully appoint a candidate.
Equality and Diversity
SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
Our Commitment
Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Disability Confidence
We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
For more about us, visit SpaMedica.
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