Receptionist – FWP- Front Office

About Fairmont Windsor Park

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five‑star hotel includes 251 luxurious bedrooms and suites along with 7 restaurants and bars, a spa and wellness centre, and state‑of‑the‑art conference facilities.

Role

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check‑in and check‑out procedures efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Answer calls, allocate rooms and prepare guests’ bills.
• Work closely with other departments to ensure seamless guest experiences.

What you will need

• Providing a high‑quality service comes naturally.
• Strong organisational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• Smart and professional appearance.
• Value being part of a team and supporting colleagues.
• Approachable, positive and proactive manner.
• 5‑star hotel experience in a similar role is an advantage.
• Opera PMS experience a plus.

Benefits

• 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Uniform offered and dry‑cleaned.
• Complimentary on‑site parking while on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts at Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long‑service recognition award.

Grow with us

Grow with us… We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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