Multi-Skilled Joiner – AR

Job Description – Multi-Skilled Joiner / Multi-Trade Operative

Job Title

Multi-Skilled Joiner / Multi-Trade Operative

Role Purpose

To deliver high-quality joinery and multi-trade repairs, maintenance, and refurbishment works across occupied and void properties. The role is primarily joinery-based but requires competency in basic plumbing, tiling, plaster patching, and general property maintenance to support effective right-first-time repairs.

The postholder will work safely, professionally, and efficiently while maintaining excellent customer service standards and organisational productivity targets.

Key Responsibilities

Core Joinery Duties

• Carry out first and second fix joinery repairs and installations.
• Install, repair, and maintain doors, frames, skirting boards, architraves, locks, and window components.
• Install and repair kitchen units, worktops, and associated fixtures.
• Undertake repairs and renewals to composite doors and UPVC windows where required.
• Gain access through faulty or damaged locks and window mechanisms.
• Complete carpentry maintenance works including:
  • Timber roofing repairs
  • Flooring repairs
  • Boxing-in works
  • Stud wall construction

Multi-Trade Duties

• Fit sink units and inset sinks including minor pipework alterations.
• Fit baths, wash hand basins, pedestals, and WC systems including minor plumbing adjustments.
• Remove, replace, and repair WC components including siphons, handles, and toilet seats.
• Renew wastes to sinks, baths, and wash hand basins.
• Change taps, washers, and ball valves.
• Repair isolated copper pipework leaks.
• Unblock toilets and waste pipe systems.
• Complete minor wall tiling works around baths, wash hand basins, and kitchen sinks.
• Re-grout tiled areas.
• Carry out plaster patch repairs up to 1m².
• Undertake minor brickwork and patch pointing repairs.
• Brick up and plaster fireplaces where required.
• Repair gutters, downpipes, paving slabs, and external fittings.
• Carry out minor decorating tasks including painting doors and frames.
• Replace gully tops and complete associated repairs.
• Undertake additional duties and training requirements relevant to the role, including void property standard works.

Health & Safety Responsibilities

• Work in compliance with risk assessments, method statements, and safe systems of work.
• Use power tools, hand tools, and equipment safely and correctly.
• Demonstrate asbestos awareness and follow procedures where suspected materials are identified.
• Adhere to manual handling procedures and report defects or faulty equipment immediately.
• Wear and maintain correct PPE including eye, hearing, respiratory, and foot protection.
• Follow safe driving practices and fleet management policies.

Customer Service & Communication

• Maintain clear, professional communication with tenants, customers, and colleagues.
• Provide updates regarding repairs, timescales, and any changes to planned works.
• Demonstrate respectful and professional conduct at all times.
• Ensure all work areas and properties are left clean, safe, and tidy on completion.
• Maintain accurate job records including:
  • Completion notes
  • Before and after photographs
  • Follow-on work requirements

Quality & Performance Standards

• Deliver right-first-time repairs wherever possible.
• Ensure all work complies with organisational quality standards, specifications, and procedures.
• Maintain expected productivity and performance levels across trade and non-trade activities.
• Contribute positively to service delivery, continuous improvement, and operational efficiency.

Skills, Knowledge & Experience

Essential

• Proven experience in joinery/carpentry maintenance and repair work.
• Competency in first and second fix joinery.
• Basic multi-trade capability including plumbing, tiling, plaster patching, and general maintenance.
• Experience working within occupied and/or void properties.
• Good understanding of health & safety requirements.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving Licence.

Desirable

• Experience within housing maintenance, social housing, repairs, or property maintenance environments.
• Knowledge of responsive repairs and void property standards.
• Relevant trade qualifications or recognised apprenticeship.

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