Operations Support Agent

Operations Support Agent

Hours: 20 per week

Location: Leeds LS9 0AN

Shifts: Monday to Friday 1600hrs – 2000hrs

Salary: £14.02 per hour, with premia paid for hours worked between 1900hrs and 2200hrs of £1.51.

Responsibilities

• Answer incoming calls from customers in relation to collection requests, along with delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritize and reallocate failures for next day delivery as required.
• Input data into the tracking system.
• Maintain clear and effective communication and collaboration with team/managers and other depots.
• Follow FedEx processes, procedures, controls, and external regulatory requirements.
• Provide support to supervisor and team members as required, while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
• Ensure customers’ urgent packages get to the right place on time and provide high‑quality customer service.

Training & Career

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those interested in progressing in a supportive, “can‑do” environment.

Company Overview

FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories worldwide.

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