An exciting opportunity to immerse yourself in startup life and oversee the making of an innovative legal‑tech product from the ground up.
Reporting directly to the CEO, the Community Lead & Administrator will be an integral part of the team, based in our Hove office.
LegalDrop is revolutionising access to legal services for small businesses in the UK, with a vision to expand into enterprise and B2C. We are on a mission to make legal advice simple to access for businesses of any size. Like Airbnb, but for legals, we operate a marketplace with lawyers selling fixed‑fee legal services to businesses. Our customers are at the centre of everything we do.
Job responsibilities
- Deliver the highest levels of service and support to customers and advisers to ensure minimum friction and maximum satisfaction in all interactions on‑ and off‑platform.
- Proactively build a funnel of advisers for the marketplace and manage all aspects of vetting, issuing contracts and onboarding them to the website.
- First point of contact for customers via online chat, email and phone.
- Ensure that all customer and adviser requirements and status updates are communicated effectively across the team for invoicing and process/service improvement purposes.
- Ensure that contracts and agreements are issued and filed, and processes are in place and followed, to remain compliant with financial and legal regulations.
- Maintain internal databases, systems, and reports.
- Provide administrative support to the CEO: drafting, proofreading and editing pitches and marketing collateral; arranging meetings; ad‑hoc project management and research.
- Support the CEO to produce investor material and marketing collateral: presentation creation, design, refinement, proofreading, and editing.
- General office management and administration tasks as needed.
Requirements for the role
- 2:1 degree level education.
- More than one year of experience in a customer service or business development role.
- Proactive, helpful and energetic approach, and a willingness to learn.
- Excellent communication and IT skills.
Candidates would ideally also have
- Experience working with HubSpot and WordPress useful, but by no means essential.
What’s it like at LegalDrop?
- Tight‑knit: a small, supportive and friendly team who enjoy a good laugh.
- Fast‑paced: the start‑up life isn’t for everyone; you will sometimes have to wear different hats and juggle multiple priorities at once.
- Rewarding: building a product from the ground up, managing a project from inception to completion, seeing the fruits of your labour and hearing from happy customers.
Working hours
Full‑time member to work with us from our Hove office; working hours are 8:45am – 5:45pm Monday‑Friday.
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