Gas Support Officer

Gas Support Officer

Deliver high‑quality technical information and gas safety advice to stakeholders and the public, ensuring safety standards are maintained and improved. Promote the Gas Safe Register across the gas industry, associated trades, and the general public.

Responsibilities

• Respond efficiently to telephone, written and e‑mail enquiries on gas‑related building industries and the Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS), providing accurate, clear answers.
• Provide technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry documents.
• Research, compile, write and edit technical articles, publications and bulletins, maintaining technical accuracy and consistency.
• Cover for Technical Officers in other areas when required to maintain company service standards.
• Continuously review and update technical information in line with industry changes and technical standards.

Qualifications

• Essential: Minimum 8 years working experience within the gas industry.
• Essential: City and Guilds / NVQ in gas service engineering.
• Essential: Proof of competence (ACS assessments).
• Essential: Broad knowledge of the gas industry.
• Essential: Excellent understanding of health & safety, building regulations and other legislation.
• Other: Excellent customer‑service skills.
• Other: Ability to gather data and conduct research for effective decision making.
• Other: Strong prioritising, coordination, time‑management skills and the ability to work under pressure.
• Other: Good knowledge and understanding of computer‑based systems.

Benefits

• 23 days’ holiday (rising to 27) with the option to purchase extra leave.
• Paid day out of office to volunteer for charity partners or a cause of choice.
• Discretionary annual bonus, car allowance or company car – if applicable.
• Auto‑enrolment to company pension, life assurance and a cycle‑to‑work scheme.
• 15 weeks’ fully paid maternity, adoption and shared parental leave; paternity pay of two weeks.
• Voluntary benefits designed to suit your lifestyle, including retail and socialising discounts; health & wellbeing; travel and technology.
• Flexible or remote working options.
• Access to Employee Network Groups.

Equal Opportunities

We are committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We welcome applications from all backgrounds and provide reasonable adjustments during recruitment. For reasonable adjustments, please email reasonableadjustments@capita.com or call 07784 237318.

Location: Home‑Based, United KingdomTime Type: Full time, Permanent

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