Overview
Job title: Customer Experience Receptionist/Administrator (12 Months Fixed Term Contract)
Location: Gadbrook Park, Northwich
Hours: 26.5 hours per week (part time), Monday to Friday between 9:00 and 16:00
Salary: £18,584 per year (based on 26.5 hours)
Contract type: Temporary
Disability Confident: Yes
Closing date: 14/06/2026
About this job
We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team. The successful candidate will be part of our first point of contact and support a multi discipline team delivering excellent levels of customer service.
What will you do?
- Respond to all initial customer enquiries face to face and via switchboard telephone calls
- Perform a variety of focused admin tasks and reception-related functions
- Be an integral part of the Customer Hub, aiming to resolve customer queries at first point of contact
- Support continuous service improvements across the Customer Experience teams
- Work in partnership with other service areas and agencies to achieve high levels of customer care
Minimum requirements
- GCSE grade 4-9 / A-C (Maths and English) or equivalent
- Experience in a reception / face-to-face customer environment
- Experience in developing strong working relationships with customers and colleagues
- Competent in Microsoft Office (Email, Excel, Word) with high accuracy and attention to detail
Benefits
- Competitive salary
- Generous annual leave entitlement – 24-29 days plus UK public/bank holidays (part time pro rata)
- Ability to buy up to 5 extra days of annual leave per year
- 12% employer pension contribution (minimum 2% employee contribution) with life assurance
- Many wellbeing, development, and support benefits including Employee Assistance Programme
Further information on eligibility and accountability is available in the Accountability Profile on the official website.
How to apply
Click the Apply button and follow the on-screen instructions. Please review the Accountability Profile and submit your CV and application demonstrating how you meet the essential and desirable criteria.
Closing date for applications: 01/06/2026. Applications received after this date may not be considered. We may close or extend the closing date depending on application numbers.
We reserve the right to conduct interviews and to contact applicants by phone or email. Applicants with a disability who meet the essential criteria will be guaranteed an interview; please indicate any reasonable adjustments required for attendance in your application.
Equal Opportunity
The Trust invites applications from all members of the community, irrespective of gender, gender reassignment, sexual orientation, race, religion or belief, disability, age, pregnancy and maternity, marriage or civil partnership.
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