Role Overview
As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support service users: assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property management: ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
- Collaboration: work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work‑life balance.
- Problem‑solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
Internal systems training will be provided.
Key Requirements
Full driving licence and access to a car are required, as this role has an essential travel requirement. Enhanced DBS check and HMPPS check are required. Baseline Personnel Security Standard (BPSS) must be met.
Contract and Working Hours
Full time. Shift patterns and flexibility will be discussed during the interview. The contract provision is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00‑17:00 on a rolling rotational basis.
Location
Bolton (covering Bolton & Wigan)
Travel and Vehicle Policy
Should you use your own vehicle to meet the travel requirement, Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business‑use insurance cover for their vehicle. Nacro does not reimburse additional insurance premium costs; the travel cost is covered within the Inland Revenue mileage expense rate (currently £0.45 per mile).
Equality and EEO Statement
At Nacro, we believe in the power of a diverse and inclusive team and welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to working with adults in a custodial setting, this role requires an enhanced DBS check against the adult workforce and an HMPPS check, as well as BPSS. Having a criminal record will not preclude success in this role; any criminal record information will be subject to a fair and proportionate assessment.
Visa Sponsorship
Not available.
Employment Rights
Applicants must have the right to work in the UK. For more information on UK working rights, please visit GOV.UK.
Employer Statement
Proud member of the Disability Confident employer scheme.
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