Contract Monitoring Officers – Stanton House, Huntingdon, United Kingdom
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
The Contract Monitoring Officer is a key role within the Adult Social Care Contract Management & Market Shaping service, which is responsible for ensuring commissioned adult social care services are delivered safely, compliantly, and to the required quality and value‑for‑money standards across Cambridgeshire. The team works closely with commissioning, brokerage, finance, and providers to maintain oversight of service performance and to identify and address risks at the earliest opportunity.
In this role, you will focus on the monitoring of provider performance, using agreed tools, data, and feedback from people with lived experience to assess whether services are meeting contractual and statutory requirements. You will support planned monitoring activity, analyse performance and financial information, and work with providers to agree and track improvement actions where concerns are identified.
The impact of this role is significant. By identifying quality, performance, or financial risks early and supporting timely escalation where needed, the Contract Monitoring Officer helps protect people who use services, maintain service continuity, and safeguard public funds. The role also contributes to wider service learning by sharing insights with colleagues to support continuous improvement and inform commissioning and market‑management activity across the organisation.
For more information or to chat about this opportunity please contact Gurdev Singh gurdev.singh@cambridgeshire.gov.uk.
Appointment to this post will be subject to the outcome of an Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
About you
You have experience in contract monitoring, quality assurance, commissioning, regulation, or service oversight, and understand how effective monitoring supports safe, high‑quality services and positive outcomes for people with lived experience.
You are confident working with providers and internal colleagues to review performance, address concerns, and support continuous improvement. You bring strong analytical and organisational skills, enabling you to review performance and financial information, identify risks or trends, and contribute to evidence‑based decision‑making.
You are someone who understands the importance of compliance, governance, and accurate recording, and are comfortable working within established policies, procedures, and escalation frameworks. You are an effective communicator and relationship‑builder, able to adapt your approach to different audiences and clearly report on risks, issues, and improvement activity.
You are someone who can work collaboratively, contribute to cross‑team learning, and demonstrate inclusive behaviours in your day‑to‑day work.
Previous experience in adult social care or formal contract monitoring is desirable but not essential. We welcome applicants with transferable skills from areas such as inspection, auditing, performance management, regulated services, safeguarding, or data‑led service improvement, who can apply these effectively in a contract monitoring role.
Relevant training or qualifications in contract management, quality assurance, public sector services, finance, or a related discipline are advantageous, alongside a commitment to learning, safeguarding, equality, and continuous improvement.
Please use your supporting statement in your application to outline how your skills and experience meet the essential criteria outlined in the Job Description/Person specification.
About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers…