Senior Application Support EngineerLocation: Cardiff – HybridSalary: Up to 35,000 + bonus
CPS Group are working with a growing technology business in Cardiff that develops and supports software solutions for the financial services sector. They’re looking for an experienced Senior Application Support Engineer to join their Engineering team and provide high-level technical support across their customer-facing applications.
This is a great opportunity for someone with a strong background in Application/Software Support, SQL and technical troubleshooting who enjoys getting to the root cause of complex issues, while also supporting and mentoring less experienced members of the team.
The Role
As a Senior Application Support Engineer, you’ll provide 2nd and 3rd line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution.
You’ll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function.
What You’ll Be Doing
Providing senior-level 2nd/3rd line application supportInvestigating, diagnosing and resolving complex technical issuesTaking ownership of escalated incidents through to resolutionPerforming root-cause analysis and identifying underlying application or data issuesUsing SQL to investigate databases, troubleshoot problems and correct data issuesWriting and maintaining scripts to automate repetitive support tasksWorking closely with Service Delivery and Engineering teamsManaging and tracking incidents through an issue management platformIdentifying critical issues and escalating where appropriateMentoring and supporting junior Application Support EngineersDocumenting technical issues, root causes and resolutionsHelping introduce and maintain best practices across the support functionWorking within a collaborative Agile engineering environment
What We’re Looking For
Experience within Application Support or Software SupportWriting ad-hoc and complex multi-table queriesInvestigating and resolving data issuesWorking with database functions, procedures and stored proceduresStrong technical troubleshooting and problem-solving skillsExperience investigating complex application issues through to resolutionExperience working within web and PC-based environmentsFamiliarity with issue management tools such as JiraExposure to version control tools such as Bitbucket or similarExperience with a scripting language, ideally PowerShellPrevious experience mentoring, coaching or supporting junior colleaguesStrong communication and technical documentation skills
Contact: Zach Bennett – CPS Group
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