Lead a 24/7 Contact Centre Team – Shift Manager

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Chelmsford contact centre.

Pinnacle Connect is our national 24/7 operation, supporting over 50 clients including housing associations and local authorities, helping around 25,000 customers each month with repairs, emergencies and service queries. The Shift Manager will ensure service levels, coach staff and drive improvements.

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