Chief Customer Experience Architect

A leading housing services provider in London seeks a Head of Customer Experience to lead customer engagement strategy. The role involves overseeing two key engagement channels, shaping customer interactions, and establishing new functions such as a complaints team. Candidates should have a robust background in customer experience management within the housing sector, demonstrate leadership capabilities, and excel in a fast-paced environment. The role includes benefits like flexible working arrangements, enhanced pension schemes, and personal development plans.#J-18808-Ljbffr…