Shift Manager, 24/7 Contact Centre – Flexible Hours

Pinnacle Group Limited in Chelmsford is seeking a Contact Centre Shift Manager to lead a team of Customer Service Advisors at the Pinnacle Connect contact centre. The role requires ensuring service levels are met and delivering exceptional customer experiences while managing day-to-day operations.

You will monitor real-time metrics, provide coaching on shift, and coordinate onboarding and training for new staff, with 37.5 hours per week across various shifts including evenings and weekends.

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