Voice Engineer

Voice Engineer- MS Teams Voice

We’re looking for an experienced Senior Operations Technician to support and maintain Microsoft Teams Voice and Cisco Voice platforms within a global enterprise environment.

Key responsibilities:

• Support and troubleshoot Microsoft Teams Voice, Cisco Voice, Ribbon SBCs, and enterprise telephony platforms.
• Manage voice connectivity across Contact Centre, Transport, and external carrier networks.
• Investigate and resolve incidents, outages, and service issues.
• Participate in change, incident, and problem management activities.
• Collaborate with infrastructure, network, and support teams to ensure service stability.

Required experience:

• 5+ years supporting Microsoft Teams Voice and Enterprise Voice environments.
• Strong experience with Teams Phone System, Direct Routing, AA/CQ, e911, and Teams Rooms.
• Knowledge of CQD, Call Analytics, Power BI, PowerShell, Graph API, Splunk, and ThousandEyes.
• Experience with Microsoft 365, Entra ID, Teams Admin Centre, and carrier troubleshooting.
• Microsoft Teams Administrator certification preferred.
• ServiceNow and/or Remedy experience beneficial.

Location: Chester (3 days per week onsite)

Contract Length: 12 months Inside IR35 via Umbrella

Day Rate: £550

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