Operations Manager

As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages.

You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.

Key Accountabilities

• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary / possible.
• Attend to disciplinary and grievance issues as per the company procedures.
• Ensure Health and Safety regulations are always adhered to.
• Ensure all accidents / incidents are reported as per company policy and procedure
• Conduct on site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)

Required Experience

• A strong work ethic,
• Team Player,
• At least two years of cleaning industry experience or management experience,
• Experience of managing staff and budgets is essential,
• Excellent communication skills in English are essential,
• Ability to triage workload effectively,
• Ability to work days and nights,
• Ability to present slides and speak confidently in client meetings,
• HR case Experience would be highly desired.

What you can expect from us

• Car allowance OR company vehicle
• 33 days annual leave inclusive of Bank Holidays

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