Fire Alarm Service Engineer

Area: London areas and the South (field-based, home based)

Salary: £45,000 + overtime + call out + benefits (OTE c. £55,000) Work Location: On the road, based from home

You’ll be a key part of our service operation – trusted to attend site, diagnose issues quickly, complete work to standard, and leave customers confident their system is compliant and performing as intended.

Why Join?

• Consistent workload across London with a supportive, knowledgeable team
• High standards, good tools, and a working environment that values professionalism
• Ongoing training and development to keep skills current and broaden capability
• Clear expectations and structured support from service leadership

What You’ll Be Doing

• Carry out planned servicing and maintenance of fire detection and alarm systems across a diverse customer base
• Attend reactive call-outs, fault‑find efficiently, and complete repairs or make‑safe actions with clear follow‑on recommendations
• Produce best‑in‑class engineer reports and job documentation on the day (test results, findings, actions taken, compliance notes, and further works)
• Work in line with relevant British Standards, site requirements, RAMS, and CDS procedures—maintaining high safety and quality standards
• Communicate clearly and professionally with customers on site—explaining faults, actions and next steps
• Maintain control of tools, test equipment, van stock and paperwork, supporting right‑first‑time completion and smooth job close‑out
• Participate in the call‑out rota where required

What We’re Looking For

• Strong, proven experience servicing and fault‑finding on a range of fire alarm systems, with the confidence to work independently in live environments
• Demonstrable experience on leading panels/devices (e.g., GENT, Notifier, Advanced or equivalent), with the ability to diagnose root cause and verify performance
• A disciplined approach to testing, compliance and documentation—reports that are accurate, clear and audit‑ready
• A professional, customer‑first mindset—reliable, calm under pressure, and a strong representative of CDS on site
• Enhanced DBS (or willingness to obtain)
• Full UK driving licence

Training & Development Provided

• Structured onboarding, annual appraisals and personal development plans.
• Ongoing manufacturer / product training and support from experienced engineers and service leadership to broaden capability and keep skills current

What’s in It for You

• £45k base salary with overtime and call out payments (OTE c. £55k)
• Overtime rates: 1.5x standard, 2x Sundays, plus call out pay
• 25 days holiday + bank holidays (plus additional holiday for long service)
• Company van (with personal use)
• Pension scheme
• Supportive management and a positive working environment

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