About The Role
The role is to Kickstart your career in IT as an Apprentice Technology Innovation Analyst and join our growing Technology Innovation team. You will work alongside Technology Innovation Analysts and directly support the Technology Innovation Lead, business stakeholders and clients to help design, develop, and deliver innovative technology solutions that drive productivity and efficiency for Gateley and its clients. This role supports innovative legal and business service delivery, assisting with process analysis, hands-on technical solution building, and the rollout of digital and AI-powered solutions, including workflow automation and document automation. You will help with adoption and optimisation of platforms such as Microsoft Copilot and similar technologies. As an apprentice, you will gain experience in a range of technology innovation activities, develop your skills, and contribute to the team’s success. You will work towards achieving a Level 4 Digital Product Manager qualification and complete the agreed apprenticeship programme to support your development and success in the role.
Your responsibilities include:
- Providing administrative and project support to the Technology Innovation team.
- Assisting with the creation of documentation such as user guides and training materials for solutions.
- Supporting the development, testing, and maintenance of technology solutions based on project requirements.
- Assisting with the configuration and rollout of AI assistant playbooks and workflows.
- Supporting the development and refinement of prompts to maximise the effectiveness of AI assistants for end users.
- Helping to provide training and support to users on new solutions.
- Supporting the monitoring of solution usage and gathering feedback to inform continuous improvement.
- Maintaining open and effective communication with users and stakeholders throughout solution delivery.
- Liaising between business stakeholders, development team members, third parties, clients and others as required to deliver IT solutions for Gateley clients.
- Assisting with raising the profile of Gateley’s technology capability to its clients.
- Complying with company policies and procedures.
The above description is not an exhaustive list due to the nature of the role. Therefore, the job holder may be required from time to time to carry out other ad hoc tasks as requested.
The Team
Gateley Plc has a dynamic and collaborative IT department. We are continuing to grow our team across IT Service, Infrastructure, Architecture, Security, Change Management, Development and Technology Innovation, supporting the evolving needs of the business. Our Technology Innovation team is dynamic and collaborative, responsible for delivering transformational change and innovative technology driven solutions across the business and engaging and educating users in the usage and potential of technology. You will join a group of professionals passionate about leveraging technology to improve legal and business service delivery.
The Person
This opportunity would ideally suit an individual with a keen interest in technology and innovation, who is eager to learn and develop new skills in a professional environment. Applicants will need to have at least five GCSEs graded A* – C/9-4 (or equivalent), plus a Level 3 qualification to demonstrate the ability to learn at this level. Suitable Level 3 qualifications include A Levels (Grade C or above), T Level (Merit or above), BTEC Diploma (Merit or above).
- Interest in technology platforms relevant to legal or professional services, such as document automation, workflow tools, and portal solutions.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Shows integrity and takes ownership of their actions.
- Ability to prioritise work and manage deadlines.
- Confident in supporting and training users in new technologies (with support and guidance).
- A willingness to learn new skills and educate others.
- Experience or interest in AI assistants (Copilot or similar), prompt engineering, or automation tools is desirable but not essential.
About Us
The benefits include a comprehensive rewards package with the potential for an annual bonus, learning and development opportunities via our Learn platform, and a flexible rewards program (My Flex) with options such as annual leave, cycle to work, critical illness benefit, employee assistance programme, pension, health care, season ticket loan, and more. Perks At Work/Home offers additional retail benefits, and a Community Online Academy with free courses across various subjects.
Gateley is a legal and professional services group dedicated to delivering practical solutions for clients. We are a diverse team with a shared set of values including Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. We recognise and celebrate staff who demonstrate these values through the Gateley Team Spirit awards.
Diversity, Inclusion and Wellbeing
Diversity, inclusion and wellbeing are core to Gateley’s culture. We recruit from diverse backgrounds and cultures and provide equal opportunities for all. We support flexible working patterns to help achieve a good work/life balance. Gateley is recognised by The Law Society as a gold standard for Diversity and Inclusion and is a Stonewall Diversity Champion.
Additional Information
If you are offered a role, pre-employment screening checks may include eligibility to work, qualifications, criminal records, financial stability and references. The screening will be relevant to the role and will vary accordingly.
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