Receptionist – Front Of House – Truly Glasgow

Receptionist – Front Of House – Truly Glasgow

Glasgow, Scotland, United Kingdom

Company: Bitrecruit

Client / Employer: Occupop

Posted: 26.05.2026

Job reference: 0efb7b34bda2f70d22b088079534009b

Who We Are

Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. At our Truly Glasgow clinic, we deliver cutting‑edge dentistry in a welcoming environment.

Key Responsibilities

• Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
• Manage a multiline phone system and high‑volume inbox/queries; prioritise between in‑person and remote patient needs.
• Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
• Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
• Generate billing statements, process payments, reconcile daily cash takings, and handle deposits/clerical handoff as required.
• Operate clinic software (training provided; network uses Dentally practice management system) and adhere to data‑protection protocols.
• Support change‑over periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
• Uphold Truly’s hospitality standards and contribute actively to a friendly, cooperative team culture.

Requirements

• Education – Secondary education required; vocational/admin qualification is an advantage.
• Experience – Minimum 1–2 years in front‑of‑house or reception roles; dental or hospital reception experience strongly preferred. Proven success in high‑volume, customer‑facing environments.
• Knowledge & Skills – Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation. Proficient or willing to learn clinic practice management systems (Dentally experience is a plus). Strong multitasking, organisation, and attention to detail in a busy setting.
• Communication – Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
• Team & GDPR – Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.
• Core Competencies – Patient‑centric service & empathy; stress tolerance & prioritisation in a high‑volume environment; teamwork & cross‑functional coordination; accountability & reliability (punctuality, accuracy of cash/records); learning agility (adapting to systems & processes).

What We Offer

• Attractive part‑time terms and salary for the right candidate; overtime paid as applicable.
• Career progression opportunities: admin support, training, and guidance in a fast‑growing dental network.
• A fun, modern working environment with up‑to‑date dental software and processes.
• Training on the EXACT system for the successful candidate to support your growth in the role.
• Flexibility and variety: part‑time hours, weekend shifts, opportunity to support across clinic flow and service.

Important Details Before Applying

Full‑time role based at Truly Glasgow, 89 Dunlop St, Glasgow G1 4ET, UK.

• Shift pattern: Mon, Tue, Thu: 9:00 – 18:00; Wed: 9:00 – 19:00; Fri: 9:00 – 17:00.

#J-18808-Ljbffr…