Senior Application Support Engineer

Job Description

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.

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  Job Description

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  Location: Hybrid — Reading area (3-4 days on site per week)Type: Full-time, PermanentClearance: High Level Clearance require

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  About DXC Technology

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  DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

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    Hybrid — up to 3-4 days on site per week

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    Rotating shifts: 7am–3pm / 9:30am–5:30pm

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    Potential for out-of-hours on-call support

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  The Senior Application Support Engineer Role

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    We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.

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    This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home.

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    The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.

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    Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.

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    Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.

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    Engage in and provide support for transition/transformation efforts.

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    Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).

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  Responsibilities

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    Performing early morning checks to ensure applications are healthy before the users log in.

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    Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.

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    Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.

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    Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.

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    Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.

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    Provide guidance, training, and technical coaching to junior analysts.

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    Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.

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    Create and update “how to guides” and knowledge base articles for common fixes and internal processes.

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    Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.

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    Work together with the applications team to identify and implement continual service improvement activities.

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  Key Skills

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    5 or more years of experience in application support, systems administration, or IT service desk environment.

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    Advanced analytical problem-solving and root-cause analysis.

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    Capability to thrive in high-pressure, live production environments.

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    Excellent communication skills and the ability to work in a team-oriented environment.

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    Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.

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    The following technical skills would be beneficial:

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    Understanding of ServiceNow or related ITSM tool

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    Windows-based Applications experience

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    Advanced SQL skills in SQL Server and knowledge of SSRS

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    Active Directory

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    Understanding of operating systems, cloud platforms and basic programming integrations

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    Experience of Dynatrace or other monitoring tools

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    Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable

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  Benefits

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  DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

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