Housing Business Support Supervisor

Housing Business Support Supervisor

Location: Lyndhurst (Hybrid – min. 50% office-based)

Salary: £35,646 per annum, pro rata (£18.48/hour)

Contract: Temporary (Fixed Term until 31st December 2026)

Hours: Monday-Friday (Covering service hours 08:00-17:15)

The Role

We are looking for a proactive supervisor to lead the Housing Business Support Administrative team. You will ensure high standards of service delivery while supporting the wider Housing Resident Services team during a busy 9‑month period.

Key Responsibilities

• Manage and develop a team of up to 3 Business Support Officers.
• Leading evidence gathering, creating timelines, and drafting responses.
• Triage damp, mould, and disrepair reports to prioritise repairs.
• Act as a Data Protection lead, handling FOI and Subject Access Requests.
• Provide support to the Customer Service and Operational Planning teams, including handling telephone, web, and email enquiries during peak periods.

What You’ll Need

• Education: A‑Level or equivalent (Essential); NVQ Level 3 in Business (Desirable).
• Experience: Proven track record in office administration and team supervision.
• Skills: Proficiency in Microsoft Office (Excel/Word) and experience with complaint management.
• Attributes: Highly flexible, able to multitask in a fast‑paced environment, and a strong communicator.

To be considered for this role please click “apply” and submit a copy of your up-to-date CV.

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