Job Description
Senior Office & Operations Administrator (Polish & English Speaking)
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Location: Office-based – near Stockley Park, Hayes (West London)
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Hours: Full-time
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Company: McRam Environmental
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We’re looking for a reliable, highly organised Senior Office & Operations Administrator who is fluent in Polish and English to support the day-to-day running of our operations office.
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This is a hands-on role at the centre of the business, covering phones, scheduling, payroll support, and general administration in a fast-paced operational environment. The right person will be calm under pressure, process-driven, and dependable.
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Key Responsibilities
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Managing inbound calls and office communications (English & Polish)
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Scheduling jobs and coordinating drivers, trades, and daily operations
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Supporting payroll processing and basic finance administration
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Handling confidential admin tasks and maintaining accurate records
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Acting as a senior point of contact in the office
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Supporting junior staff during busy periods
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Ensuring consistent office cover and smooth daily operations
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Escalating issues appropriately to management
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Essential Requirements
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Fluent Polish and English (spoken and written)
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Proven experience in office administration or operations support
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Comfortable handling payroll and sensitive information
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Strong organisational and communication skills
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Reliable attendance and availability
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Ability to work calmly in a phone-heavy, fast-moving environment
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Desirable
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Experience in logistics, construction, waste, maintenance, or similar sectors
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Familiarity with job booking systems and operational workflows
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Progression Opportunity
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For the right person, there is potential for long-term progression and increased responsibility, including involvement at a senior level within the business. Progression is performance- and reliability-based and developed over time.
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Why Join Us
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This role suits someone who values structure, responsibility, and being trusted with core operations. You’ll work closely with management in a growing business where professionalism and consistency genuinely matter.
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How to Apply
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Please send your CV to contact@mcram.co.uk
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