Hybrid (Manchester / Leeds / Wigan / Slough / Glasgow / Peterborough)
IRIS Software Group
Are you passionate about building strong client relationships and driving measurable business value?
We’re looking for a Customer Success Management Business Partner to join our growing Customer Success team and help us make – and keep – Customers for Life.
IRIS Software Group is a global provider of mission-critical software and services, trusted by over 100,000 customers across 135 countries.
From accountancy and payroll to HR and education solutions, our products support millions of users every day — including 1 in 8 UK employees paid through IRIS payroll solutions.
We’re growing, and Customer Success plays a key role in driving retention, expansion and long-term customer value.
The Role
As a Customer Success Management Business Partner, you will act as a trusted advisor to a portfolio of customers, ensuring they achieve sustained value from their IRIS solutions.
You will:
- Manage a portfolio of subscription-based customers
- Drive retention, renewal and expansion opportunities
- Monitor customer health and usage patterns
- Develop and execute Customer Success Plans
- Lead Quarterly Business Reviews (QBRs)
- Act as the primary escalation point and coordinate internal resources
- Drive adoption, engagement and measurable outcomes
- Deliver against KPIs including retention, LTV and upsell
This is a commercially focused Customer Success role where relationship management, value delivery and data-driven decision making are key.
✅ What We’re Looking For
- 4+ years’ experience in Customer Success, Account Management, Sales or related client-facing roles
- Experience managing subscription-based / SaaS customers
- Ability to manage multiple customers concurrently
- Commercial mindset with exposure to retention and expansion targets
- Organised, resilient and comfortable in a fast-paced environment
You’ll be part of a collaborative, customer-centric team in a global software business that is investing heavily in growth and innovation.
If you enjoy building strategic relationships, driving measurable outcomes and influencing customer success at scale — we’d love to hear from you.
Apply now or reach out for a confidential conversation.
#J-18808-Ljbffr…