Performance Operations Manager

A1 Jobs has an excellent opportunity for a Performance Operations Manager to join our client’s team, providing a fantastic platform to contribute to a dynamic and expanding organisation.

This role will be working alongside the management team and responsibilities will include being accountable for delivery of key commercial KPIs, while ensuring compliant, high-quality advice standards are maintained.

You will lead and develop Managers to deliver high performance within a compliant advice framework.

You will take full ownership of delivery across various areas in the business including:

• Weekly commitment numbers
• DMP volumes
• Insurance performance
• Monthly scheduling targets
• Monitor daily/weekly performance
• Identify gaps and implement corrective actions
• Ensure consistency of output across teams
• Identify underperformance and implement structured improvement plans that address both results and conduct
• Scale high-performing teams through best practice sharing and consistent leadership standards

The suited candidate should be experienced in the following areas:

• Management at senior level in a high-volume sales environment
• Proven delivery against weekly and monthly KPIs
• Strong sales leadership and coaching background
• Experience in performance management and driving resultsComfortable operating in a regulated environment

Preferred:

• Experience managing multi-site or multi-region teams
• Strong data and performance analysis capability

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