Customer Success Manager

As a Customer Success Manager, you’ll work closely with customers to help them get real value from our products. You’ll build strong relationships, drive product adoption, and play a key role in retaining and growing accounts.

What You’ll Do

• Build trusted relationships with customers and support their success
• Help customers maximise value and achieve their goals
• Proactively manage accounts to maintain satisfaction and reduce churn
• Identify upsell opportunities and partner with Sales to grow revenue
• Monitor account health, usage, and key metrics
• Collaborate with internal teams to deliver a seamless customer experience
• Forecast revenue and highlight risks and opportunities

What We’re Looking For

• 1+ year in a customer-facing B2B role (SaaS/tech a plus)
• Strong communication and relationship-building skills
• Proactive, organised, and solution-focused
• Comfortable working with data, metrics, and CRM tools

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