Call Centre Manager
Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group
Cardo Group is committed to delivering high‑quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role
We are looking for a proactive and people‑focused Call Centre Manager to lead a small team of six call handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
- Manage, motivate, and support a team of six call handlers to deliver outstanding customer service
- Oversee day‑to‑day call centre operations, ensuring performance targets and service levels are met
- Handle and resolve escalated complaints efficiently and professionally
- Drive improvements in resident engagement and satisfaction
- Monitor call quality, provide coaching, and implement continuous improvement strategies
- Produce performance reports and identify trends to inform service improvement
- Collaborate with internal teams to ensure a seamless customer experience
About You
- Proven experience in a call centre or customer service management role
- Strong background in handling complaints and resolving complex customer issues
- Excellent leadership and team development skills
- Passion for delivering high‑quality customer service and resident engagement
- Strong organisational and problem‑solving abilities
- Comfortable working in a fast‑paced environment
What We Offer
- Competitive salary up to £45,000
- Opportunity to lead a close‑knit, supportive team
- A role where you can make a real impact on customer experience
- Career development within a growing organisation
How to Apply
If you are a driven leader with a passion for customer service and team development, we’d love to hear from you.
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