AI Support Operations Specialist – Elevate CX (London)

Zinc is seeking an AI Support Operations Specialist to drive the acceleration of our AI-powered customer experience. You will analyse real conversation data, refine prompts, and design end-to-end agentic workflows with our CS team and AI leaders.

Your work will ensure more conversations are resolved accurately and escalations happen at the right moment. You will collaborate across teams to fix AI gaps, maintain strong documentation, and ship improvements without compromising existing

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