Operations Manager – Fire & Security
Hatfield, Hertfordshire Up to £70,000 + Bonus + Car/Allowance + Benefits
A leading fire and security specialist in Hertfordshire is seeking an experienced Operations Manager to oversee service and project delivery across a growing technical team. This senior leadership role suits someone who has managed managers, understands the demands of life safety systems, and can drive operational performance across multiple functions.
The Role – Operations Manager – Fire & Security
You will take full ownership of day-to-day operations, ensuring service and installation teams deliver high-quality work safely, efficiently, and in line with industry standards. Working closely with senior leadership, you will shape processes, develop people, and support the company’s continued growth.
Key Responsibilities
- Lead and develop service and project managers across fire and/or security disciplines.
- Oversee operational performance, resource planning, and workflow management.
- Ensure compliance with relevant standards and best practice across all works.
- Drive continuous improvement across processes, systems, and team capability.
- Maintain strong client relationships and act as a senior point of escalation.
- Support recruitment, onboarding, and development of operational staff.
- Report on KPIs, performance, and operational strategy to the senior team.
Requirements
- Background in Fire or Security service or project operations.
- Experience managing managers, not just engineers.
- Strong leadership, communication, and organisational skills.
- Ability to drive performance and implement operational improvements.
- Commutable to the Hatfield area.
Benefits
- Salary up to £70,000
- Annual bonus
- Company car or allowance
- Long-term progression opportunities
- Full permanent benefits package
Please contact Steven Eley at Fire & Security Careers if you have the right skills and experience.
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