Network Security Engineer

We’re supporting a leading UK cybersecurity business that helps organisations design, build, and secure complex digital infrastructures across the globe.

Due to continued growth, they’re looking for a Network & Security Managed Services Engineer with strong specialisation in the Palo Alto Networks ecosystem to join their technical team.

The Role

This is a deep technical, Palo Alto-focused engineering role, where you’ll act as a specialist across customer environments — designing, supporting, and troubleshooting Palo Alto Networks solutions in complex managed service environments.

You’ll provide 2nd and 3rd line support, working across incident resolution, service requests, configuration changes, and ongoing platform optimisation.

Responsibilities

• Technical onboarding of new customers (VPNs, configs, monitoring, documentation)
• Supporting and maintaining Palo Alto Networks NGFW environments
• Proactively identifying and resolving network/security issues
• Performing upgrades, patches, and configuration changes
• Managing escalations and vendor engagement where required
• Delivering high-quality service within strict SLA frameworks
• Keeping customers updated throughout incident resolution
• Mentoring junior engineers and sharing Palo Alto best practice
• Driving continual service improvement initiatives

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