We are seeking a highly strategic and experienced Account Management Director to lead and grow high-impact client relationships across our portfolio on a 12-month fixed-term maternity cover contract. This senior leadership role is responsible for leading a team of Enterprise Account Managers and driving our most strategic enterprise client relationships including PSPs and Enterprise Merchants. You will be focussed and energised to expand revenue, influence cross-functional initiatives and drive alignment between customer needs and organizational priorities.
You will be given strategic, often ambiguous goals spanning multiple teams and domains, working closely with senior stakeholders across the business. You will serve as a key external interface for PPRO, shaping the future of our strategic partnerships while fostering a high-performance, inclusive, and customer-centric culture internally.
What you’ll be doing
- Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges
- Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides
- Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets
- Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency
- Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides
- Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives
- Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement
- Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market
Other key responsibilities
- Manage all customer training initiatives, including designing and maintaining a scalable, high-impact training program for clients’ sales and marketing teams
- Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements
- Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments
- Partner with Marketing and Partner Marketing teams to ensure all external-facing materials are accurate, aligned, and impactful
- Requires travel to meet clients in person and attend key industry events, ensuring strong relationships and firsthand insight into customer needs
Who we’re looking for
- 8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments, SaaS, or B2B enterprise environments
- Proven leadership experience with a track record of motivating and developing high-performing teams
- Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments
- Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions
- Skilled at nuanced, solution-focused communication and providing actionable feedback across levels
- Experience building, mentoring, and developing diverse and inclusive teams
- Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning
- A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others
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