The Portfolio Management Office (PMO) Manager plays a pivotal role within Digital & Technology at UAL. This is an exciting opportunity to help shape and mature our delivery frameworks, strengthening governance, reporting, planning and service management foundations that enable high quality digital services across the University.
As a senior member of the Portfolio Team, you will lead analysts to ensure reporting is in place, assurance and governance processes are embedded and continuously improved. You will work closely with colleagues across Digital & Technology to enhance our ways of working, maintain key governance processes, and ensure transparent, data-led decision making for senior stakeholders.
This role offers the chance to influence how we deliver digital ambition, driving consistency, clarity and collaboration across our portfolio of services. You will help ensure UAL has the tools, standards and practices needed to support an evolving product and service led environment.
We welcome applicants from a range of sectors who are passionate about enabling effective delivery, facilitating strong governance, and supporting a culture of continuous improvement across complex digital environments.
About you
You will bring:
- A strong understanding of service management, planning, reporting and digital governance processes, and their role in delivering high quality services.
- Experience in proactively managing and improving information repositories and departmental SharePoint sites.
- Experience of developing and embedding consistent tools, processes and frameworks that support effective delivery.
- Experience of providing and improving reporting, dashboards and insights for senior leadership to enable decision‑making.
- Experience of assuring services and ensuring adherence to best practice standards and policies.
- Experience of managing a Portfolio Management Office or equivalent PMO team, ideally within an agile and/or product‑led environment.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre‑degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
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If you have any general questions or have accessibility needs, please contact DTstaffrecruitment@arts.ac.uk
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
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