Overview
We’re looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You’ll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment.
Salary: £32,598 per annum. Hours: Monday – Friday, choose between 07:00 – 16:00 or 09:00 – 18:00 (30-minute unpaid lunch). + Saturdays 08:00 – 13:00 on rota basis (included in salary). Contract: Permanent. Earning Potential: Basic Salary £32,598 per year (includes Saturday rota). Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed).
Key Responsibilities
- Correctly capture all customer details and vehicle faults at first point of contact
- Take telephone bookings and accurately load them into the workshop system
- Effectively manage workshop loading to maximise capacity
- Raise job cards and ensure all compliant documentation is completed
- Keep customers informed of ongoing vehicle status throughout the day
- Enter additions and changes to customer database
- Hand over finished vehicles with detailed explanations of repairs
- Monitor repair times and ensure work meets required delivery times
- Actively sell after-sales services including Service Contracts
- Discuss and arrange payment with customers
- Provide advice on warranties and service requirements
- Explain necessary vehicle test requirements for legally required inspections
- Arrange schedules for MOT and vehicle inspections
What You’ll Need
- Previous experience as a Service Advisor in automotive or commercial vehicle sector
- Excellent communication and customer service skills
- Professional manner with ability to remain reassuring during difficult situations
- Strong organisational and administrative abilities
- Experience with dealership management systems (DMS) is advantageous
- Full UK driving licence
Performance Measures
- Effectively and politely liaising with customers regarding vehicle status, payment, and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customers in a timely fashion
- Providing accurate advice on service requirements
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