Operations Manager (Remote Integrated Care Service) – Carmarthen
Posted: 29 December 2025
Location: Llangunnor, Carmarthen, SA312PF
Band: 7 | Salary: £48,527 to £55,532 per annum | Contract: Permanent | Working pattern: Full-time | Reference No.: 020-AC143-1225
Job Summary
Rheolwr Gweithrediadau – Gwasanaeth Gofal Integredig o Bell. We are looking to appoint a dedicated collaborator full of compassion who will be responsible for operating and managing a national multi‑disciplinary remote assessment service. The successful candidate will provide leadership in delivering a safe and effective service through a period of significant structural change.
Main Duties of the Job
You will have experience of managing a national multi‑disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change. If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you. The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
About Us
Our workforce is made up of over 4,000 people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. We represent the diversity of the population, encourage applications from under‑represented groups and celebrate inclusivity. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities across the service. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.
Job Responsibilities
Working collaboratively with their respective Locality Manager, the principal role of the post holder is the 24/7 operational leadership of a defined area. The post holder will provide direction and support, nurture and develop all staff within their line management, and manage the delivery of works, estates, security and housekeeping at the local site.
Person Specification
Qualifications
- A degree level of education, or equivalent demonstrable experience
- Highly specialist knowledge of managing a contact centre
- ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe.
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible leadership in challenging and stressful situations.
- Investigation and report writing skills.
- Demonstrating continuous personal development including leadership and change management.
- Effective and sensitive communications skills
- Ability to adapt tactical actions into operational delivery.
- Organisational Operational Commander course acquired and updated within 3 years.
- Detailed knowledge and experience of managing capacity, demand and activity
- Experience of budget management.
Experience
- Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives.
- Experience of managing and influencing people
- Experience of working with a diverse range of stakeholders
- Experience of leadership of high performing teams.
- Experience in undertaking investigations.
- Experience of working in a demanding and fast‑moving environment.
- Experience of developing tactical working plans to meet strategic objectives.
Skills and Attributes
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
- The ability to assertively communicate, state and maintain an organisational position to ensure organisational needs are achieved.
- The ability to demonstrate mental agility and decisiveness in rapidly changing environments.
- Being accountable for results and actions and in turn, holding others to account.
- Leading, inspiring, motivating, developing, and managing staff during intense operational pressure, critical operational incidents, and distressing emotional circumstances.
- Communicating (orally and in writing), adapting the styles and messages to match the situations and audiences including delivering difficult information and at times, in distressing or emotional situations.
- Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- A drive to achieve and lead a team to be successful and engaged.
- Diplomatic, confidential, and assertive.
- Willingness to take personal responsibility for the success of the role.
- Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help.
- Ability to persuade and influence.
Desirable
- Presenting complex, sensitive, or contentious information to internal and external groups.
- Clinical Qualification, Registered Nurse or Paramedic.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
- Trust Behaviours and Values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.
Employer Details
Welsh Ambulance NHS TrustLlangunnor Road, Carmarthen, SA312PFhttps://www.ambulance.wales.nhs.uk/en/5
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