Overview
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Join Vodafone. At Vodafone, we’re shaping the future of connectivity and serving our customers, and also offering opportunities to grow your career with balance between work and life. Vodafone supports you to belong and make a real impact.
What you’ll do
The Process, Controls & Transformation Lead strengthens Vodafone Business Finance Operations through robust control frameworks, continuous process improvement, and delivery of key transformation initiatives. The role oversees operational governance across CTC, S2P, Opex and Commissions, supports audit delivery, drives VOIS commercial accountability, and deputises for the Head of Finance Operations where required. This role suits a hands-on finance leader with strong operational expertise, excellent stakeholder management, and a passion for driving improvement across complex, matrixed environments.
Responsibilities
- Identify key finance and operational risks; design, execute and remediate control frameworks.
- Drive continuous improvement in efficiency, accuracy and effectiveness of finance processes; act as VB VOIS lead working with service lines on major transformation projects (e.g., Record to Close, L5 documentation).
- Lead action plans based on Finance League Table and Process Health KPIs; ensure accurate KPI reporting and segmentation integrity.
- Deliver local market transformation projects and act as SPOC for global transformation initiatives.
- Provide regular updates to the Head of Finance Operations on BAU, controls, transformation progress and improvement plans.
- Lead the VB & VGS Spirit Programme, plan engagement initiatives and drive improvement in spirit scores.
Finance Operations Management & Governance
- Oversee delivery of operational outcomes across CTC, S2P, INCA/VEGI, Opex and Commissions; rationalise outcomes and present to HOFO and other leadership stakeholders regularly.
- Design new governance reports and implement controls to ensure accuracy of month-end close outputs.
- Act as delegate to the Head of Finance Operations for Automotive BU and associated entities.
- Oversee operational delivery from external finance suppliers such as KPMG, BDO for their scoped-in work; manage relationships, own the budget, and align operating model with the VOIS commercial construct.
Statutory Audit & Reporting
- Lead engagement with external auditors, entity controllers, tax and cosec to deliver statutory accounts to target timelines.
- Own the audit fee budget; address overruns, drive and monitor process improvements and resolve coordination challenges.
VOIS Demand Management & Commercials
- Lead VOIS commercial reporting including billed cost reconciliation, service credits, change processes and the true up/down mechanism.
- Present commercial outcomes to HOFO, customer account management teams and senior leadership.
- Manage the new demand process end to end: qualification, solution and costing alignment, business case preparation and executive buy-in.
Who you are
- Strong experience across finance operations, governance and control frameworks.
- Proven track record delivering transformation in global or shared service environments.
- Deep understanding of end-to-end finance processes (S2P, INCA/VEGI or similar transfer pricing processes, Opex reporting, CTC, Commissions, Month End close).
- Ability to interpret and challenge financial outcomes, KPIs and commercial drivers.
- Strong presentation, communication, and stakeholder management skills.
- Experience interfacing with auditors and managing statutory audits.
- High accountability, resilience and ability to manage competing priorities.
- Experience working with VOIS or similar global delivery/external service model.
- Operational knowledge of Vodafone Business processes and systems ecosystem.
- Project management certification (PMP, Lean Six Sigma, etc.).
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? Vodafone is passionate about empowering people and creating a workplace where everyone can thrive, whatever background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What’s in it for you
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Hybrid working
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
- Vodafone family and friends discount
- Private medical, private dental, free health assessments, share save scheme
- Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave; upon returning to work, new parents can work part-time hours for 6 months while paid their full-time salary
- Access to Vodafone University and LinkedIn Learning
Who we are
We are a leading international Telco, serving millions of customers. Vodafone believes that connectivity is a force for good and can improve lives and the world when used for meaningful purposes. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, while helping our customers do the same.
Belonging at Vodafone is lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We are committed to increasing diversity and ensuring equal representation, making Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to Vodafone’s application adjustments guidance.
Together we can.
Vodafone is committed to attracting, developing and retaining the best people by offering an inclusive workplace in which talent is recognised and rewarded. xwzovoh We are committed to promoting Inclusion for All and actively encourage everyone to consider joining our journey.
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