Job Title: Sales Admin SupportDepartment: Sales / CommercialReporting to: Sales DirectorBased – Remote role with a head office in Hounslow
Key Experience – HubSpot, Similarweb, International Cross-Border, eCommerce, Logistics
Role Purpose
The Sales Admin Support role provides operational and administrative support to the sales team, ensuring the smooth running of sales processes, reporting, and systems. The role plays a key part in enabling the sales function to operate efficiently by maintaining accurate data, managing reporting, coordinating internal processes, and supporting customer onboarding.
This position acts as a central coordination point for sales-related activity, helping the team stay organised, informed, and focused on driving new business and customer success. The role reflects our International Cross-border clients core values-collaboration, ownership, operational excellence, and delivering a positive experience for both customers and internal teams.
Key Responsibilities :
Sales Operations & Reporting– Maintain sales reporting covering volume, new business, revenue, pipeline performance, and weekly activity.– Manage new business prospect reporting, including data uploads and ongoing maintenance within the CRM system.– Analyse sales data to identify trends, opportunities for improvement, and more efficient ways of working.– Create and maintain reporting packs and presentations, including materials used for monthly and quarterly business reviews.– Support the sales leadership team with accurate reporting and performance insights.
CRM & Sales Tools Management– Act as the internal champion for sales systems and tools (including HubSpot and Similarweb).– Ensure CRM data accuracy, process adherence, and consistent usage across the sales team.– Generate and distribute new business leads using approved data sources through HubSpot and Similarweb.– Maintain clear and consistent sales processes within the CRM environment.
Sales Team Coordination & Support– Provide proactive and reactive support to the Sales Director and wider sales team, understanding their priorities and requirements.– Act as a coordination point for queries coming into the sales team from other departments, ensuring timely responses.– Support internal communication between teams to ensure consistent processes and ways of working.– Act as an escalation point for internal queries or customer-related matters when required.
Customer & Business Support– Own and manage the onboarding process for new customers across the sales team and wider business.– Support the coordination of internal meetings, customer meetings, events, and business functions.– Manage and maintain sales collateral and documentation, ensuring materials are up to date and accessible within company systems.– Create and distribute the company newsletter on a quarterly basis.– Manage the Sales and Info inboxes, ensuring enquiries and leads are allocated efficiently.
Key Skills & Attributes– Strong organisational and administrative skills– High attention to detail and accuracy in data management– Proficiency in CRM systems and sales tools (HubSpot and/or Similarweb)– Strong communication and coordination skills– Analytical mindset with the ability to interpret sales data– Proactive and able to manage multiple priorities– Collaborative approach with the ability to work across departments
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