Job Description
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer-focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes.Location: LondonPay: £22 – £22.18 PAYEWorking Arrangement: Full-time (x5 days on Site)The role focuses on improving the quality of life for residents, maintaining safe and well-managed schemes, and ensuring tenants can access the full range of housing and support services available to them.Key ResponsibilitiesEnhanced Housing & Support Services
- Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents.
- Support tenants to maintain their tenancy and access essential services and interventions.
- Facilitate social activities and promote community engagement within schemes.
Scheme & Estate Management
- Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained.
- Act as the primary point of contact for repairs for residents unable to report issues themselves.
- Coordinate a handy-person service for tailored property support.
Tenancy & Lettings Management
- Manage the full lettings process: viewings, voids, sign-ups, resettlement, and tenancy changes.
- Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy.
- Provide clear information to new customers about scheme facilities and tenancy matters.
Rent Management
- Maximise rental income by proactively managing rent accounts.
- Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support.
- Prepare and deliver rent-related correspondence and notices as required.
Compliance, Safety & Service Improvement
- Ensure all activities align with organisational policies, procedures, and safeguarding principles.
- Record key tasks, monitor performance data, and contribute to continuous service improvement.
- Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.
Essential Qualifications & Experience
- GCSE/O-Level, NVQ Level 3, or equivalent experience.
- Experience in a customer-facing role, ideally with older or vulnerable customers.
- Understanding of housing management and safeguarding principles.
- Confident using IT systems to record and retrieve information quickly and accurately.
Skills & Personal Attributes
- Highly organised and able to work flexibly under pressure.
- Excellent verbal and written communication skills, with a sensitive and empathetic approach.
- Strong customer-care ethos and commitment to delivering high-quality services.
- Problem-solver with good judgement and decision-making ability.
- Self-motivated, persuasive, and able to work well both independently and in a team.
Ready to make a real impact in sheltered housing? xwzovoh Apply Now and take the next step in your career.
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