Company: Principle
Location: Reading
Job Description:
Overview
Technology & Engineering Division Senior Advisor. Work on a leading SaaS platform used by global brands. Tackle complex client queries, debug front-end code, and deliver outstanding support. Hybrid: 50% onsite, 50% remote.
Location & Compensation
Location: Staines – just 50 mins from Central London & close to Reading
Salary: £41,000 + Hybrid flexibility
What you’ll do
- Own technical issues from ticket to resolution, ensuring clients get fast, clear answers.
- Debug front-end code, investigate web stack issues, and work closely with other tech teams when needed.
- Support SaaS platform customers with a mix of technical skill, clear communication, and genuine customer care.
What you’ll bring
- 2–4+ years’ experience in technical support, helpdesk, or engineering, ideally with SaaS products.
- Experience supporting customers via a ticketing system.
- Great communication skills and a knack for breaking down complex issues simply.
- Work with a world-class SaaS platform used by the biggest names in business.
- Hybrid flexibility: 50% onsite in modern Staines office, easy commute from London or Reading.
- £41K salary and the chance to deepen your expertise in a collaborative, innovative environment.
Ready to make an impact? Apply now and let’s connect.
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Posted: September 4th, 2025