Job Title: Service Department Manager – Windows & DoorsSalary: Competitive (depending on experience)
About the Role
We are looking for an experienced Service Department Manager to lead and manage our service and production support operations within the window and door manufacturing industry.
This role will oversee the service department and production-related service activities, ensuring that customer issues, remedial works, and aftersales service requirements are managed efficiently and professionally. The successful candidate will play a key role in coordinating between manufacturing, installation teams, and customers to ensure a high standard of service delivery.
This is an excellent opportunity for someone with strong operational experience within the fenestration industry, who understands both manufacturing processes and service management.
Key Responsibilities
Manage the day-to-day operations of the service department
Oversee service-related issues linked to manufacturing, installation, and product performance
Coordinate service engineers and schedule remedial work where required
Work closely with the production and manufacturing teams to resolve product or quality issues
Ensure service requests and warranty issues are handled efficiently
Maintain strong communication with customers, installers and internal teams
Monitor service performance and implement improvements where necessary
Ensure all service work meets company quality standards
Manage service reporting, documentation and internal systems
Requirements
Previous experience in a Service Manager / Operations Manager role within the window and door industry
Strong understanding of uPVC / aluminium windows and doors manufacturing processes
Experience managing production-related service issues
Strong leadership and team management skills
Excellent problem-solving and organisational abilities
Ability to work closely with manufacturing, installation and sales teams
Strong communication and customer service skills
What We Offer
Competitive salary based on experience
Opportunity to join a well-established and growing business
Supportive team environment
Long-term career development opportunities
If you have strong experience within the window and door manufacturing industry and are looking for the opportunity to lead a service department and improve operational performance, we would love to hear from you.